Effective Date: May 1 2024
Introduction
Welcome to Risi Brothers Pools. We respect your privacy and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our pool services, visit our website, or communicate with us in any way.
Information We Collect
We may collect the following types of information:
- Contact Information: Your name, phone number, email address, and mailing address.
- Service Information: Details about your pool service requests, maintenance preferences, or related inquiries.
- Promotional Information: Information submitted through promotional offers, contact forms, or service request forms.
How We Use Your Information
Risi Brothers Pools uses the information we collect for purposes such as:
- Providing Services: To schedule, deliver, and manage your pool cleaning, maintenance, or installation services.
- Customer Communication: To contact you regarding appointments, service updates, invoices, or maintenance reminders.
- Promotional Updates: To send you special offers, seasonal discounts, or updates about our services (you can opt-out at any time).
- Customer Support: To respond to your inquiries and provide efficient assistance.
How We Protect Your Information
We take your privacy seriously and employ multiple safeguards to protect your information, including:
- Secure data storage and limited employee access.
- Use of encryption and other technical protections.
- Regular reviews of our data-handling and security practices.
Although we strive to protect your personal information, no online system is 100% secure. We commit to continuously improving our protections.
Sharing Your Information
Risi Brothers Pools does not sell or rent your personal information. We may share it only under the following circumstances:
- With Your Permission: When you authorize us to share your information.
- With Trusted Service Providers: Companies that help us operate our business (such as billing, scheduling, or IT services), provided they agree to keep your information confidential.
- Legal Requirements: When disclosure is necessary to comply with the law, enforce our policies, or protect our rights and property.
Cookies and Online Tracking
We use cookies and similar tracking technologies on our website. Here’s how we handle these:
- What Are Cookies? Cookies are small text files placed on your device when you visit a website. They can store user preferences, keep you logged in, analyze site usage, and support incremental improvements to user experience.
- Types of Cookies We May Use:
- Strictly Necessary Cookies: These are essential for the operation of our website (for example, remembering your language preference or keeping you logged-in during a session).
- Functionality Cookies: These remember your preferences and improve how our site works for you (for example, your service area or service type selection).
- Analytics or Performance Cookies: These help us understand how visitors use our site (pages visited, time spent) so we can improve our website and services.
- Advertising or Targeting Cookies: (If applicable) These may track browsing across websites and help deliver relevant promotions or advertisements.
- Why We Use Them: Cookies help enhance your experience on our website, analyse site traffic and behavior, and tailor communication or services to your needs.
- Your Choices & Control:
- You can choose to disable cookies through your browser settings (for example, blocking or deleting cookies). Please note that doing so may affect certain functions of the website.
- If you wish to opt out of analytics or advertising cookies, you may contact us or use the settings provided in our cookie banner (if one is shown).
- Consent & Legal Basis: In jurisdictions where required (such as under the General Data Protection Regulation (“GDPR”) in Europe or the California Consumer Privacy Act (“CCPA”) in California), we will request your consent before placing non-essential cookies on your device. Cookie Information+2Acquia+2
- Effect of Disabling Cookies: If you refuse or disable non-essential cookies, you may still use our website, but certain features or personalized services may be limited.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we have about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal data, where legally permissible.
- Opt-Out: Unsubscribe from promotional communications at any time by following the instructions in our emails or contacting us directly.
Policy Updates
We may revise this Privacy Policy periodically to reflect updates in our practices or legal obligations. Any changes will be posted on our website with a new “Effective Date.”
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Risi Brothers Pools
Phone: 480-299-8717
Email: Risibrothersllc@gmail.com
